the business ladder

This one-day course explores how to become a successful leader in your organisation, emphasising the different skills required for leadership opposed to management.

• Understanding what makes an effective leader
• Developing interpersonal skills and communication Skills
• Motivating and inspiring others
  

This one-day course explores how to apply effective negotiation techniques applicable to a range of business scenarios.

• How to prepare for challenging negotiating situations
• How to deal with offers and concessions
• How to get to ‘YES’ faster!
  

Stress in the workplace can have a negative impact on both individual and team productivity. This course teaches how to manage stress for better employee wellbeing.

• Dealing with stress factors affecting the individual and workplace
• Effective time management and organisation
• Lifestyle guidance and stress 'warning signs'

Does your business writing really 'sell' your product or service? Does it sell you as an individual? Learn how to write better and write persuasively!

• Write better 'sales copy' for promotional and marketing literature and the web
• Turn even everyday documents into persuasive sales tools
• Communicate better with clients in written correspondence

This course explores how implementing a mentoring scheme in your business can help create stronger employee relations and increase turnover, productivity and staff loyalty.

• Scheduling and structuring your role within your work time
• Developing individual mentorship programmes
• Practical and effective tools and techniques for successful mentoring

This course introduces how to work effectively in a team with others using communication and influencing skills.

• Self-perception, rapport building and working as a team
• Using different forms of communication effectively
• Influencing individuals and outcomes

This course explores business conflict resolution and how to deal with difficult clients, customers and even colleagues for improved workplace harmony and productivity.

• Identify the types of ‘difficult’ behaviour
• Understand the feelings and motivations behind difficult people
• How to apply practical techniques to minimise their impact on your business
  

This course explores how to develop a successful approach to sales and specifically closing the deal both faster and more often.

• Build the foundations to a successful sale from the first contact
• Develop ‘sales sensitivity’ - knowing when to close
• Apply proven closes to a variety of sales scenarios
  

This course explores the key telephone skills required for effective business communication and also how those can be applied in a telesales context.

• Develop listening skills for effective communication and better rapport
• Maximise every call with ‘up-selling’ and 'cross-selling’ opportunities
• Avoid costly mistakes when using the telephone in business - follow best practice guidelines for making, receiving and ending calls

Whether you are selling a product and/or service, this course provides a comprehensive overview of the key stages of the sales process and techniques for achieving success.

• How to be a 'sales professional'
• Opening, developing and closing sales
• Handling objections and negotiation

This course explains how to 'stand up for yourself' in a way that is professional and constructive, maximising your potential personally and in business.

• How to develop the self-confidence to support your assertiveness
• Techniques for asserting yourself in a range of business scenarios
• Understanding your feelings and behaviour in relation to others