The Business Ladder

Telephone Skills and Essential Telesales

Next Course Date: Wednesday 6 October 2010 - Call 0845 301 1533 To Book Now!

One-day Intensive Business Training Course, London Heathrow (10.00am-4.30pm)

telephone skills training - telesales training courses Whether communicating with existing clients / customers or selling to new ones, the telephone is a vital business tool and the principal contact method for many businesses.

This course is designed to train new or experienced business people in the key telephone skills required for effective business communication and also how those can be applied in a telesales context.

In this one-day course you and/or members of your team will learn how to:

Develop listening skills for effective communication and better rapport
Ask the right questions to move along each call positively and profitably
Get to ‘YES’ faster with proven telephone closing skills
Maximise every call with ‘up-selling’ and 'cross-selling’ opportunities
Get past the ‘gatekeeper’ and 'get through’ more often
Handle telephone objections and have more successful calls
Handle complaints quickly and effectively
Avoid costly mistakes when using the telephone in business
Follow best practice guidelines for making, receiving and ending calls

Course Fees and Details

This one-day course is held at our regular training centre in London Heathrow (full details below) and costs £152.75 per person. This includes full course workbook, lunch and refreshments.

Time: 10.00am - 4.30pm (registration at 9.30am).

Venue: Jurys Inn Heathrow, Eastern Perimeter Road, Hatton Cross, Hounslow, Middlesex TW6 2SR (click here for full directions)

How To Book

To order your course space(s), please call 0845 301 1533 or use the payment button below. When you are ready to checkout simply follow the instructions to make payment and we will send you course confirmation details both via post and email.

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Looking for in-house training? Let us come to you!

Whatever your particular needs may be, The Business Ladder's independent training solutions can be flexibly tailored to meet the demands of your business.

We bring our knowledge and unique training methods in-house to you, and share them in the most effective ways to train and inspire you and your staff. We run presentations, workshops, seminars and other activities to fulfil your training requirements.

To discuss a tailored in-house training session to address your objectives, please click here to register with us or call 0845 301 1533.